Customer Service
Frequently Asked Questions
My issue is not listed in the topics or FAQs
Can’t find your answer? Contact us via the Get In Touch options below.
Is this webshop legit?
Yes — The Drops is a registered and active online store.
We operate with transparent policies, secure payment providers and clear customer support channels. You can reach us via email or WhatsApp, track your orders, and review our shipping, return and quality information at any time.
We also test our products per batch and provide lab documentation upon request.
If you ever have doubts or specific questions, contact our support team — we’re happy to clarify.
What is the recommended storage method for The Drops?
We recommend storing The Drops in a cool, dark place after opening. A refrigerator is ideal.
For best stability:
- Keep the bottle tightly closed
- Avoid direct sunlight
- Avoid exposure to heat
- Store below 10°C if possible
Proper storage helps maintain product quality and shelf life.
For detailed instructions and shelf life information, please refer to our guide on How to store magic mushroom drops.
I have questions about wholesale or bulk orders
Find your answer on our Wholesale page
I have questions about DropPoints
If you have questions about earning, using or recovering DropPoints, check the DropPoints page first.
Still unsure? Contact support and include your account email so we can check your balance.
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