Returns
Not completely satisfied with your order? No problem, we’re here to help. Below you’ll find everything you need to know about returning your order.
How to Request a Return
You have 14 days after receiving your order to request a return.
To start a return:
- Chat
- Email us at [email protected] or use this form
- Or contact us via WhatsApp
Once your return request has been approved, you’ll have another 14 days to ship the products back to us.
Please always contact customer service first before sending anything back!
Return Conditions
To qualify for a refund:
- Products must be unused and unopened
- Products must be returned in original condition
We do not accept returns of opened products.
Return Shipping Costs
We do not provide (free) return labels.
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, as we cannot take responsibility for lost return shipments.
Refunds
Once we’ve received and inspected your return:
- Your refund will be processed within 72 hours
- You will receive a full refund for unused and unopened products
If you returned your entire order, we will also refund your original shipping costs.
Refunds are issued via the original payment method.
Damaged or Incorrect Products
Did you receive a damaged or incorrect product?
Please:
- Take clear photos of the product and packaging.
- Send them to [email protected], our live chat, contact form or via WhatsApp.
We’ll review the case and provide a solution as quickly as possible.
Remember, if you have any questions about your return, don’t hesitate to contact our support team!
Frequently Asked Questions
Can I return part of my order?
Yes, you can return individual unopened items from your order. You’ll receive a refund for the returned products once approved and received.
What happens if my return arrives damaged?
Please pack your return securely. If returned items arrive damaged due to poor packaging, this may affect your refund.
How will I know if my return has been received?
Once we’ve received and processed your return, you’ll receive a confirmation email. The status of your refund is also viewable in the order tab on your account page.
Can I exchange a product instead of returning it?
We do not offer direct exchanges. If you want a different product, simply place a new order and return the unopened item for a refund.
Do you refund crypto payments?
Yes. Refunds for crypto payments are processed according to the value at the time of refund and may be issued in crypto or via an alternative method, depending on the situation.