Rewards & Referrals
DropPoints
At The Drops, we reward loyalty.
DropPoints are our exclusive rewards system. You earn points through specific actions and use them for discounts on future orders during checkout.
Simple. Transparent. Valuable.
How to earn DropPoints
You can earn DropPoints in the following ways:
- Create an account: 250 DropPoints (free)
- Place an order: 10 DropPoints per €1.00 spent
- Leave a review: 250 DropPoints (max once per month)
Each DropPoint is worth €0.01.
That means:
- 10 DropPoints = €0.10 discount
- 1,000 DropPoints = €10 discount
Business orders are excluded from the rewards system.
How to use DropPoints
When placing an order while logged into your account, you can apply your available DropPoints directly at checkout for an instant discount.
DropPoints can only be used if you’re logged into your account.
DropPoint rules
- DropPoints expire after 6 months
- Business orders are not eligible for acquiring DropPoints
- Fraudulent use may result in point cancellation
- Points have no cash value and cannot be transferred
We actively monitor for misuse of the system.
Refer-a-Friend (our affiliate program)
Yes, we also offer a referral program! In your My Account section, you can generate your personal affiliate link. When a friend places an order using your link:
- Your friend receives a €10 discount
- You earn 1,000 DropPoints (€10 value) once their order has been shipped.
In other words: Give € 10.00 – earn € 10.00
Anti-fraud measures are in place to prevent misuse by existing customers. Questions about your DropPoints balance? Log into your account or contact our support team, we’re always happy to help.
What happens if my payment fails?
If you use DropPoints for a discount, they are deducted immediately, even if the payment has not yet been completed. If a payment error occurs:
- Your order will remain in Pending payment status
- You can log into your account and complete the payment
- Your DropPoint discount will still be applied
If the payment is not completed within 4 hours, the order will automatically be cancelled and your DropPoints will be returned. You can also contact customer service to cancel the order manually.
Frequently Asked Questions
How do I earn DropPoints?
You can earn DropPoints by:
- Creating an account
- Placing orders
- Referring friends
- Leaving a review on a product page (max once per month)
How much are DropPoints worth?
100 DropPoints = €1.00 discount.
Each DropPoint has a value of €0.01.How do I use my DropPoints?
Log into your account, add products to your cart and proceed to checkout. At checkout, open the DropPoints section and apply your available balance.
Do DropPoints expire?
Yes. DropPoints expire after 6 months of inactivity on your account.
When do I receive my referral reward?
You’ll receive your DropPoints after your referred friend’s order has been shipped.
I get an error when trying to order as a referred friend, why?
Our system checks your email address, shipping details and other data to verify that you’re a new customer. If the system detects that you’ve ordered before, the referral discount won’t apply.
If you believe this is a mistake, please contact support.
Can I refer myself?
Short answer: no.
Long answer: still no, but we admire the creativity. 😄