FREQUENTLY ASKED QUESTIONS
Account & Orders
Payments
Returns & Refund
About The Drops
Wholesale
Shipping
ACCOUNT & ORDERS
Do I need an account to place an order?
No, but it comes highly recommended. When you have an account you will automatically collect DropPoints which can be used for discounts on future orders.
How do I create an account on TheDrops.eu?
You can create one here.How do I log in to my account?
You can log-in here.
How can I reset my password?
You can do so by entering your account’s email on our lost password page.
Where can I see my past orders?
Login in your account and browse in My account to Orders.
How do I place an order on TheDrops.eu?
Browse in our webshop to the product you want to buy and follow the steps from your cart to the checkout.
Having trouble with placing orders? Read our dedicated customer service page on Order & payments
Do you have discount codes?
We have a rewards system (DropPoints) in place for our loyal customers. Make sure you register an account with us and you will automatically be rewarded in DropPoints. For every €1,00 spend you will receive 10 DropPoints which you can use for future discounts. 10 DropPoints is valued at €0,10 discount.
By signing up, you’ll get 250 DropPoints for free!
What happens to my DropPoints if my payment fails?
When you place an order using DropPoints for a discount, the DropPoints are deducted from your account immediately — even if the payment has not yet been completed or has failed.
If a payment error occurs, your order will remain in “Pending payment” status. You can open your account, find the order, and complete the payment from there. This order will still include your DropPoint discount.
If that doesn’t work, the order will automatically be cancelled after 4 hours, and your DropPoints will be returned. You may also contact our customer service to have the order cancelled manually.
Do you have an affiliate/refer-a-friend program?
Yes, we do. In My Account, you can create your personal affiliate link. When a friend uses it, they receive a €10 discount, and you earn 1,000 DropPoints (also worth €10) once their order has been shipped.
We do have anti-fraud measures in place so that existing customers cannot misuse the program.
Shipping
Where is my order?
After placing an order with us, we’ll keep you updated through email. Once your order has been shipped, you’ll receive your tracking information. Please note that it could take several hours for your tracking to become active and traceable.
Can I pick-up my order?
Pick-up at our facilities is currently not possible. However, you can ship your order to a PostNL or another carrier’s pick-up-point to pick it up there.
Our products are also available in many smartshops throughout The Netherlands, please contact your local smartshop to check if The Drops are available for pick-up there. You can also ask us through WhatsApp where your nearest reseller is based.
Do you ship to pick-up-points?
Yes, you can have your order delivered to a local pickup point in any country where the carrier supports this service. All available options will be shown during checkout.
Usually your order will stay at your pick-up-point for 1 week before it’s send back to us.
Do you ship internationally?
Yes, we ship to the following countries for 4-HO-MET:
- Greece
- Hungary
- Netherlands
- Romania
- Slovakia
- Spain
And for 4-PRO-MET, we can also ship to these additional countries:
- Belgium
- Czech Republic
- France
- Italy
- Poland
- Portugal
- Slovenia
- Sweden
Why the difference?
4-PRO-MET is not controlled in several countries where 4-HO-MET is restricted, allowing us to ship it to a wider range of destinations while keeping 4-HO-MET available where permitted.
How long does shipping take?
On working days (Mon-Fri), when we’ve received your order and payment before 10pm, we will ship the order the same day. Usually the shipment will be delivered within 1 or 2 working days in The Netherlands.
For other countries, the shipping time can take between 2 and 5 working days.
You can track your order here!
What are the shipping costs?
Shipping is free on all orders in The Netherlands and Belgium. For other countries shipping costs are €4,99 and free above an order total of €100,-
Read more on shipping costs per country
What courier service do you use?
We currently use PostNL for deliveries within the Netherlands and Belgium. For all other countries, we work with carriers such as DPD, DHL, FedEx, and GLS. The available shipping options for your location will be shown during checkout, or you can check them on our Shipping & Delivery page.
Do you ship to forwarders?
No, forwarding our packages is not allowed.
My package is lost/stuck, what do I need to do?
Please contact our customer service at [email protected] or WhatsApp us and make sure you mention your order number.
Can I change the delivery address after placing an order?
Please contact us through [email protected] or WhatsApp us as soon as possible. We’ll try to change the address, but can’t make any guarantees that this will be in time.
When your order is already shipped, it might be possible to change the address through the carrier or the tracking page. Please contact their customer service.
Do you provide discreet packaging?
The packaging for The Drops is always discreet. We use plain boxes with no references to The Drops or it’s contents, making sure your privacy is protected.
Payments
What payment method do you accept?
We accept Credit card, iDeal, Instant bank transfer, Manual bank transfers and Crypto (through our partner Plisio). All payment methods are free of charge.
Read more on order and payment methods in our dedicated customer service page.
Can I pay with iDeal?
Yes, within The Netherlands you can pay with iDeal.
Is it safe to make payments on your website?
Yes, we’re taking all the necessary steps to ensure all data is safe and secure. Our payment service providers (Icepay and Plisio) are professional companies with good track records.Why was my payment declined?
This can have many reasons. Please contact our customer service through [email protected] or WhatsApp.
Do you accept crypto?
Yes, we do. You can pay with these cryptocurrency:
- Bitcoin
- Ethereum
- Tron
- Litecoin
- BNB
- USD-Tether (ERC-20)
- BUSD
Can I get a receipt or invoice for my purchase?
After your order has been shipped, you will receive an PDF invoice in your email.
Do you support cash on delivery?
No, we currently don’t support this.
RETURN & REFUND
What is your return policy?
After receiving your order you have 14 days to request a return. After your request has been accepted, you’ll have 14 days to ship the order back to us.
Having trouble with returns or refunds? Find your answer in our Returns page.
Can I return an opened product?
No, we don’t accept opened products.How do I initiate a return?
Please contact [email protected] or WhatsApp us and follow the instructions given.
Who is responsible for the return shipping costs?
The return shipping costs have to be paid by the customer.
Will I receive a full refund for my return?
When we have received the returned products, that are not used and unopened, we’ll fully refund your payment.
If you’ve returned your full order, we will refund your initial shipping cost as well.
How long does it take to process a return and refund?
After receiving your return, we’ll make sure it’s processed within 72 hours.
What should I do if I received a damaged product?
Please make pictures and send these to [email protected] or through WhatsApp.
ABOUT THE Drops
What are The Drops?
The Drops are your favorite magic mushroom drops containing synthetic analogs of psilocin called 4-HO-MET or 4-PRO-MET.
Read up on:
What is the active ingredient in The Drops?
The active ingredient is 4-HO-MET or 4-PRO-MET. How this is different but similar to silocin and psilocybine, you can read here.How are the Drops different from magic mushroom drops?
Original magic mushroom drops contain psilocybine from magic mushrooms. However, psilocybine is illegal in The Netherlands and many other countries. We use the legal compound 4-HO-MET which is similar to psilocin (4-HO-DMT).
In all of the magic mushroom drops (from the streets) that we tested, we have found 4-HO-MET. This makes sense because this compound is legal, made in a lab and much better to control and dose.
As for 4-PRO-MET — another compound we offer — it is considered a very close relative of 4-HO-MET. We added it to our assortment because it is not controlled in a number of additional EU countries.
The Drops are therefore probably identical to the mushroom drops you buy on the streets – but with us you know exactly what you get.
How many drops are in one bottle?
This depends on the bottle size. We currently have these sizes available:
- 2ml ≈ 40 drops
- 5ml ≈ 100 drops
- 10ml ≈ 200 drops
- 15ml ≈ 300 drops
What is the shelf life of The Drops?
At least 6 months when stored on room temperature. You can extend the shelf life to 1 year by storing it cool and dark below 10 degrees celsius.
Read more about how we control for our Quality, and discover how we make sure that you’ll receive top of the line products only.
How should I store The Drops?
We recommend storing The Drops in a dark and cool place after opening. Your fridge would be ideal!
Why do The Drops have a different color than before?
The color difference is caused by the food-grade colorants we use, which can vary from batch to batch. This has absolutely no effect on the product itself, the difference is purely visual.
We color our drops so they remain clearly visible in all lighting conditions.
Can I fly with The Drops?
We cannot provide advice on travelling with The Drops.
Even if the ingredients are not controlled in certain countries, this does not guarantee that customs officers or airport staff will understand or accept what you are carrying. Flying with The Drops is entirely at your own risk.
Are The Drops legal in my country?
4-HO-MET and 4-PRO-MET (the active ingredients in The Drops) are currently legal in the Netherlands. We have reviewed controlled-substance lists and substance-group bans in several EU countries and ship to those where these compounds are not listed.
However, we do not have full visibility into all other local laws or regulations that might apply. Customers are therefore always responsible for double-checking their own local regulations when in doubt.
We’re currently shipping to these countries:
Country 4-HO-MET 4-PrO-MET Belgium ✕ ✓ Czech Republic ✕ ✓ France ✕ ✓ Greece ✓ ✓ Hungary ✓ ✓ Italy ✕ ✓ Netherlands ✓ ✓ Poland ✕ ✓ Portugal ✕ ✓ Romania ✓ ✓ Slovakia ✓ ✓ Slovenia ✕ ✓ Spain ✓ ✓ Sweden ✕ ✓
WHOLESALE
How can I become a reseller of The Drops?
Please check our Wholesale page for more information about this.
Is there a minimum order quantity for wholesale?
Our minimum order amount for wholesale is €200,- excl. VATAre there discounts available for bulk purchases?
Starting 100 bottles there are discounts available, please contact our customer service through WhatsApp.
Do you provide promotional materials for wholesale partners?
Yes, we have free stickers, flyers and other POS materials available.
How do I place a wholesale order?
Please register as a wholesale partner. We’ll contact you usually within 24 hours. After your account has been approved, you’ll be able to login and see our wholesale products.
Can I return unsold stock?
No, this is not possible.
need more help?
We're happy to help!
