Terms & Conditions

1. Introduction and General Information

Welcome to TheDrops.eu. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use this website.

Business Name: TheDrops.eu
Contact Email: [email protected]

JNP B.V. Raderweg 29.12 1043NX Amsterdam

2. Product Information

• Some products may contain active ingredients intended strictly for research purposes and are not meant for human consumption.
• By purchasing from this website, you acknowledge that you are aware of the intended use of these products.

3. Eligibility Requirements

• You must be 18 years or older to purchase from TheDrops.eu.
• By placing an order, you confirm that you meet the legal requirements in your country for purchasing our products.

4. Shipping Policy

• Shipping Locations: We’re shipping to France, The Netherlands, Spain, Portugal, Ireland, Romania, Slovenia and Slovakia.
• Delivery Times: Orders are typically shipped within 24 hours. Transit time will be depended on shipping country. Within The Netherlands, it’s usually 1-2 working days. Outside of The Netherlands it will usually take 2-5 working days.
• Shipping Costs: Shipping costs may vary, you will get a clear quote during checkout.

Note: TheDrops.eu is not responsible for delays caused by shipping carriers or customs.

5. Payment Terms and Methods

• We accept the following payment methods: iDeal, Credit card, Bank transfer, Open Banking transfer and Crypto. Currently iDeal and Credit card are only available for customers in The Netherlands.
• Payments must be made in full at the time of ordering.

6. Right of Withdrawal and Return Policy

• If there is a consumer purchase in accordance with applicable Distance Selling laws, the buyer has the right to return (part of) the delivered goods within a period of 14 days without giving a reason. This period starts from the moment the order is delivered.
• Returns are only accepted for unopened and undamaged products.
• To initiate a return, please contact us via email at [email protected]. Clear instructions for the return process will be provided.
• TheDrops.eu reserves the right to deduct processing costs for returns or cancellations if the order has already been processed.

7. Data Management and Privacy

• By placing an order, your data will be stored in the customer database of TheDrops.eu.
• TheDrops.eu adheres to applicable data protection laws and will not share your information with third parties without your consent.
• For more details, please see our Privacy Policy.

8. Complaints, Quality, and Conformity

• TheDrops.eu ensures that products meet the specifications stated in the offer, reasonable requirements of reliability and usability, and applicable legal provisions and regulations at the time of the agreement.
• If you have a complaint, please contact us at [email protected] within 14 days of receiving your order. We aim to resolve complaints promptly and to your satisfaction.

9. Disclaimer of Liability

• TheDrops.eu is not responsible for any misuse of our products.
• All products are sold strictly for research purposes and are not intended for human consumption or any illegal activities.

10. Intellectual Property Rights

• All content, including text, images, and branding, on TheDrops.eu is the property of our company and may not be used without permission.

11. Export Restrictions

• Customers and resellers are strictly prohibited from exporting The Drops to any country where the product or its active ingredients may be illegal.
• It is the customer’s responsibility to ensure compliance with all local laws and regulations regarding the importation and use of The Drops.
• TheDrops.eu is not liable for any legal consequences or customs issues arising from unauthorized export or import activities.

12. Customer Service Contact

• For any questions, complaints, or feedback, please contact us via:
  • Email: [email protected]

We value your input and strive to continuously improve our products and services.

13. Changes to Terms and Conditions

• We reserve the right to update or modify these terms and conditions at any time.
• Any changes will be posted on this page with an updated revision date.

14. Governing Law and Jurisdiction

• These terms and conditions are governed by the laws of The Netherlands.

14. Warranty Policy

• TheDrops.eu guarantees that its products meet the specifications described on the website at the time of sale.
• Warranty claims are not valid for products that have been misused or stored incorrectly.